Refund policy

At ODCC.ae, we want you to be happy with your purchase. If your order isn't the right fit, you can request a return or exchange within 7 days from the date your order is delivered, subject to the conditions below.

1. Return Policy

  • Return requests must be submitted within 7 days of delivery.
  • A return courier charge of AED 15 will be deducted from the product price before the refund is processed.
  • Original shipping charges, Cash on Delivery (COD) charges, and any other additional charges paid at the time of purchase are non-refundable.
  • The remaining eligible product amount will be refunded to the original payment method or through another refund method arranged by ODCC.ae.

2. Exchange Policy

  • Exchange requests must be submitted within 7 days of delivery.
  • An exchange courier fee of AED 15 applies to cover the courier charges for both the pickup of the original product and delivery of the replacement product.
  • Exchanges are subject to product availability.

3. Discounted Products

Products purchased on discount, during a sale, or using a promotional offer are not eligible for return or exchange, subject to applicable UAE consumer protection laws.

4. Product Condition

Returned or exchanged products must be unused, unworn, unwashed and in their original condition, with all original tags and packaging intact. Products showing signs of use or damage may not be accepted, subject to applicable UAE consumer protection laws.

5. Loyalty Points

Loyalty points redeemed or earned on an order will not be refunded or reinstated if an order is cancelled.

6. How to Request a Return or Exchange

You can submit your return or exchange request directly through your ODCC.ae account:

  1. Log in to your account.
  2. Go to Account → Orders → Return.
  3. Select the relevant order and submit your return or exchange request within 7 days of delivery.

Our customer support team will guide you through the process. You can also reach us on WhatsApp at +971 56 761 9690.

Please note: This policy does not limit any rights you may have under applicable UAE consumer protection laws, including rights relating to defective, damaged or incorrectly supplied products.